Guaranteed Performance
Our contracts guarantee at least 98% system efficiency for ten years, meaning a system designed for 1,000 lines per hour will consistently manage 980 lines.
Ensuring Performance, Security, and Reliability Across the Globe
At Exotec®, we ensure efficient warehouse operations with comprehensive support. Our maintenance contracts guarantee long-term performance with a dedicated team. Our 24/7 Control Center resolves most issues remotely, minimizing downtime. We offer robust reporting tools, advanced cyber security, and global Service Centers for reliable, secure operations.
Maintenance Contract Longevity and Performance Guaranteed
Our maintenance contracts ensure long-term performance and reliability. The Exotec maintenance program is built on three core pillars: contract management, performance management, and on-site maintenance. Here’s what that means for you.
Dedicated Support Team
A team of performance engineers continuously monitors your system, addressing any performance issues promptly to ensure optimal operation.
Preventive Maintenance
Scheduled maintenance tasks like cleaning and routine checks are performed without disrupting your production, keeping your system running smoothly.
Corrective Maintenance
If maintenance issues arise, our goal is to resolve them within five days, minimizing downtime and ensuring your operations stay on track and efficient.
Expert Technicians
Our technicians are trained in electrical, PLC, and IT skills. They receive specialized training to handle Exotec systems safely and efficiently, ensuring high-quality maintenance.
On-Site Technician Support
Exotec assigns a dedicated on-site maintenance technician to address any issues that cannot be resolved remotely by our Control Center, ensuring rapid, hands-on support when needed.
Control Center
The Exotec Control Center is the backbone of our support, providing 24/7 assistance to keep your operations running smoothly. It’s designed to resolve issues remotely, minimizing downtime and enhancing reliability. Here’s how we make that happen.
Cybersecurity
At Exotec, we prioritize cybersecurity to protect your data and ensure the operation of the Skypod® system. Our approach includes adhering to international standards, continuous monitoring, and implementing advanced security measures to safeguard against threats.
What sets us apart:
International Standards Compliance
ISO 27001, MITRE ATT&CK, and CIS 20 for comprehensive security management.
Risk-Driven Approach
Regular risk assessments and penetration tests to ensure system robustness.
Secure Development Lifecycle
Secure coding practices, peer reviews, and integrated security testing in the CI/CD pipeline.
Data Security
Customer data remains within the Skypod system, with strong authentication and encrypted data flows.
Isolated System Design
Skypod operates independently from the customer’s network, interfacing securely via a REST API.
High Availability
24/7 supervision and incident prediction using real-time data for proactive maintenance.
Transparency
Port mirroring for customer traffic monitoring and the ability to conduct penetration tests.
Service Centers
Service Centers are located across the globe to ensure rapid, reliable support for your warehouse robotics. With centers in North America, Europe, and Japan, we are always close by to keep your operations running smoothly.
Our service centers focus on providing expert maintenance and fast interventions, ensuring your Exotec solutions operate at peak performance. Here are the core advantages you can expect.
Rapid Part Replacement
We ensure parts are delivered to your warehouse within three days. Our unique subassembly system allows for fast replacement, ensuring quick and reliable repairs.
Skilled Technicians
Our highly trained technicians handle diagnostics and repairs, ensuring that any physical issues are resolved promptly and effectively.
Global Presence
With service centers in North America, Europe, and Japan, we ensure fast, localized support to keep your operations running at peak efficiency.
Frequently Asked Questions
What does Exotec’s maintenance contract include?
Our maintenance contract includes comprehensive support to ensure long-term performance and reliability. This covers guaranteed system performance of at least 98% efficiency for ten years, regular preventive maintenance that does not disrupt production, prompt corrective maintenance with a target repair time of five days, continuous monitoring and performance management by our dedicated support team, and 24/7 access to our Control Center for immediate remote assistance.
How does the Control Center operate and what support does it provide?
The Exotec Control Center operates 24/7, offering immediate remote assistance to resolve system issues. It can handle up to 95% of interventions remotely, including resolving IT and software issues, adjusting and resetting robots that get stuck, and diagnosing sensor and motor problems. If further support is needed, the issue is escalated to our performance engineers or design team, ensuring comprehensive solutions without requiring customer intervention.
What reporting tools are available to Exotec customers?
Exotec provides robust reporting tools that offer detailed insights into your system’s performance. These tools allow customers to monitor efficiency, identify and address potential issues, plan preventive maintenance tasks based on real-time data, and optimize operations through data-driven insights. The reporting tools help ensure your system operates at peak performance and productivity.
How does Exotec ensure the cyber security of its systems?
Exotec prioritizes cyber security through data encryption, regular security audits, strict access control protocols, and continuous monitoring. All data transmitted between your system and our servers is encrypted to prevent unauthorized access. We perform frequent security audits to identify and mitigate vulnerabilities, enforce strict access controls to sensitive information, and continuously monitor systems for suspicious activity, allowing quick responses to potential threats.
Where are Exotec’s Service Centers located and what support do they offer?
Exotec has Service Centers in North America, Japan, and Europe, providing localized support tailored to each region’s needs. These centers offer faster response and resolution times for on-site maintenance and repairs, and employ highly trained technicians familiar with Exotec systems. Our Service Centers deliver comprehensive services, including preventive and corrective maintenance, system upgrades, and performance optimization, ensuring reliable and efficient operations worldwide.
Connect with Exotec
Discover how our automation solutions can elevate your operations. Contact us to learn more about our maintenance and support services or to address any questions you might have. Our team is dedicated to supporting your journey towards greater efficiency and success.